JoAnna Brandi is the Publisher of The Customer Care Coach – A weekly self study leadership training program in “The Art and Science of Exquisite Customer Care” as well as “Monday Morning Motivation” – a tool to keep employees focused on keeping the customers happy.
She has written over 500 articles and worked with companies that range in size from multinationals to small privately held companies. She is a popular and highly rated public speaker at conferences such as the World Conference on Customer Management, the North American Conference on Customer Management. She has been named the #1 Speaker at the Inc. Conference on Customer Strategy.
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