In this episode, Joey Pinz dives into a conversation with Deven Heidebrink, a leader in the Managed Services Provider (MSP) industry. Deven shares his entrepreneurial journey, inspired by his father, and how it shaped his passion for problem-solving and client relationships. They discuss the importance of providing seamless customer service, building strong relationships, and the role of technology in modern businesses.
Key highlights from the episode:
- 💼 The critical role of customer relationships in growing an MSP.
- 🛡️ Security challenges that keep MSPs up at night, including human error and evolving cyber threats.
- 🔄 Leveraging automation and innovation to drive success for both MSPs and their clients.
Whether you’re an MSP, a small business owner, or someone interested in tech trends, this episode offers valuable insights into what it takes to thrive in the managed services space. Learn how to strengthen your business and serve clients more effectively.
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Join us for enlightening discussions that spark growth and exploration.
Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration.
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Episode Links:
476-476 Deven Heidebrink
Manager of Managed Services Operations at Helixstorm
https://www.linkedin.com/in/devenheidebrink/
Deven.Heidebrink@Helixstorm.com
Tags:
Joey Pinz Conversations, MSP Insights, Cybersecurity, Automation in Tech, Client Relationships, Managed Services Growth