🧠 Getting clients started with AI is only the beginning. What happens when they ask what it actually improved?

In this episode of Joey Pinz Discipline Conversations, Joey Pinz sits down with Chance Weaver, Global Vice President at Pax8, at MSP Summit in Orlando. A former MSP owner and Navy veteran, Chance shares why AI adoption for MSPs must move beyond tools, training, and governance toward measurable business results.

Chance explains how deeper client conversations and business process mapping can uncover problems worth solving—and why the answer may not involve AI at all. He also discusses Pax8’s MIP program and his belief that providers have a short runway to demonstrate value.

Beyond technology, the conversation explores selling the business he never expected to leave, an attempted retirement in Mexico, and the leadership mistakes that changed how he works with people.

🌟 Top 3 Highlights:

💰 Move from AI adoption to ROI: Why Chance believes clients need to see results within three to six months.

🤝 Lead through listening: What he learned from putting talented technicians into the wrong management roles.

🔄 Keep going after setbacks: How giving yourself grace helps you recover without abandoning your goals.

A candid conversation about business ownership, leadership, and turning emerging technology into meaningful client outcomes.