What happens when an entrepreneur follows instinct, leaves corporate comfort behind, moves to Chile on a whim, and eventually helps over 1,000 MSPs improve customer experience? 🌎🚀

In this episode of Joey Pinz Discipline Conversations, Joey Pinz sits down with Stephen Spiegel, founder of CrewHu, to explore entrepreneurship, leadership, customer perception, employee recognition, and the importance of human connection in business and life.

Stephen shares how a feedback problem inside his Cold Stone Creamery franchises eventually led to building one of the MSP channel’s most recognized customer experience platforms. Along the way, the conversation dives into impulsive decision-making, Long Island roots, traveling South America, startup lessons, meditation, health, pickleball culture, and learning how to respond instead of react.

This episode is packed with insights for MSP owners, entrepreneurs, founders, and leaders trying to build stronger cultures, happier teams, and businesses that stand out beyond pricing. 💡

🌟 Top 3 Highlights:

• Why customer perception matters more than SLAs and metrics

• How recognition culture improves employee retention

• The leadership lessons Stephen learned from failure, growth, and humility