#752 MSP Summit 2025-Paul Mander: Paul Mander on Fighting Social Engineering: A Proactive Path for MSPs

In this conversation, Joey Pinz sits down with Niels van Ingen of Keepit to explore how curiosity, problem-solving, and discipline fuel both personal growth and MSP success.

🔧 Niels shares his passion for fixing broken things—whether it’s cars, stoves, or complex IT systems—and how this hands-on mindset translates into solving challenges in the SaaS world. Instead of rushing to solutions, he emphasizes falling in love with the problem first.

☁️ With SaaS adoption exploding, Niels explains why SaaS data protection is one of the biggest overlooked opportunities for MSPs. He highlights risks with M365, Google, Salesforce, and more—where many customers wrongly assume vendors are handling backups. He stresses the shared responsibility model, profitability for MSPs, and why recovery (not just backup) is the true test of resilience.

💡 Beyond tech, Niels reflects on his own health scare, the role of daily discipline (like running), and the importance of slowing down to reflect—both in life and in business.

🎯They discuss:

🔹 Why removing personal data from the web is one of the few offensive cybersecurity strategies MSPs can adopt

🔹 How Optery’s approach reduces the risk of identity theft, doxing, and scams for employees and clients

🔹 The three biggest concerns keeping MSPs up at night: cybersecurity, talent retention, and growth

🔹 Why discipline in following process is just as critical in business as it is in Formula 1 racing

🔹 Paul’s perspective on video games as a mental reset and how consistency in small habits drives success

From his start in MarTech to leading Optery’s B2B business, Paul shares how discipline, process, and proactive measures create resilience—whether in cybersecurity, business growth, or personal life.

🔗 Connect with Paul: LinkedIn | Optery Business

#Cybersecurity #MSP #Discipline #Optery #SocialEngineering #DataPrivacy #Formula1 #JoeyPinzPodcast