In this episode, Joey Pinz chats with Tom Hermstad, an MSP veteran with 30 years in the industry, about cybersecurity, business growth, and leadership. From the early days of managed services to navigating today’s cyber threats, Tom shares what MSPs must do to stay competitive and secure.
💡 Top 3 Highlights:
✅ The Evolution of MSPs: How Tom built his 30-year MSP without break-fix, embracing managed services before it was mainstream.
✅ Cybersecurity & The Right of Boom: Why MSPs must shift from prevention to incident response, and how Tom prepares his clients for the inevitable.
✅ Culture & Leadership: Why a strong company culture and employee retention strategies are the keys to MSP longevity and success.
Tom also discusses his passion for cybersecurity, how EOS transformed his business, and why financial acumen is critical for MSPs today. Plus, he shares insights on how MSPs can leverage peer groups, coaching, and business frameworks to scale sustainably.
If you’re an MSP looking to future-proof your business, improve cybersecurity resilience, and build a lasting legacy, this episode is packed with insights you can’t afford to miss!
🎧 Listen now!
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Episode Links:
568 Tom Hermstad
https://www.linkedin.com/in/tomhermstad/
President – HDTech.com
tomh@hdtech.com