What if the best use of artificial intelligence isn’t replacing people—but helping them do more meaningful work?

Fixify co-founder and CEO Matt Peters joins Joey Pinz to explore how AI, automation, and human care can work together to transform IT support. Drawing on his experience at Check Point, Mandiant, FireEye, and Expel, Matt explains why technology only becomes valuable when it solves a real customer problem.

Matt also shares lessons from growing up in Thailand, Pakistan, and Sierra Leone. Those experiences taught him that solutions created from a distance often collapse when they meet reality. Whether designing software, leading a company, or running an MSP, leaders must understand what is actually happening on the ground.

The conversation explores Fixify’s human-in-the-loop approach, the questions MSPs should ask before investing in AI, and why automation should elevate talented technicians instead of eliminating them. Matt also discusses coaching youth softball, overcoming imposter syndrome, protecting family priorities, and focusing on effort when results remain uncertain.

🌟 Top 3 Highlights:

🤖 Why AI should augment talented people instead of replacing them

🌍 How Matt’s international childhood shaped his leadership philosophy

📈 How MSPs can use automation to improve service, retention, and growth