🎙️ In this episode of Joey Pinz Conversations, Joey sits down with Michelle Coombs, founder of Oprising and a leading voice in IT Service Improvement, to discuss why so many MSPs and IT teams struggle with operational chaos—and how they can fix it.

Michelle shares her journey from growing up on a farm in the UK, learning engineering from her father, serving alongside international peacekeeping forces near Gaza, and ultimately building a platform designed to help MSPs improve service delivery, customer experience, and operational maturity.

The conversation explores leadership, continual improvement, resilience, customer service, communication, and the importance of becoming just 1% better every day. Michelle also explains the concept of the “Wild West Service Desk” and why many organizations remain trapped in reactive firefighting instead of building scalable service operations.

Whether you’re an MSP owner, IT leader, entrepreneur, or someone focused on continuous growth, this episode offers practical insights on leadership, problem-solving, and creating systems that drive long-term success.

🌟 Top 3 Highlights:

✅ The truth behind the “Wild West Service Desk” problem

✅ Why continual improvement beats constant firefighting

✅ How a 1% better mindset creates lasting results