🎙️ In this episode of Joey Pinz Discipline Conversations, Joey sits down with Susan Nemeth, CFO, entrepreneur, AI co-founder, and one of the most experienced voices in the MSP ecosystem.

Susan’s career has taken her from Calgary, Canada to London, Eastern Europe, and ultimately New Zealand. Along the way she worked through the post-Soviet privatization era, helped grow one of New Zealand’s largest MSPs from 125 employees to 275 employees before a successful sale, and co-founded Aportio, an AI-powered SaaS company helping MSPs improve operations, service delivery, and sales effectiveness.

The conversation explores leadership, business transformation, AI reality versus hype, MSP acquisitions, customer experience, and why curiosity may be one of the most important business traits a leader can develop.

Susan shares practical lessons from decades of experience as a CFO, operator, enterprise buyer, MSP executive, and technology founder. Her perspective offers valuable insights for MSP owners, entrepreneurs, technology leaders, and anyone interested in building sustainable growth.

🌟 Top 3 Highlights:

✅ Growing an MSP from 125 to 275 employees before a successful exit

✅ Why AI is being overhyped in some areas and underestimated in others

✅ The leadership principles that create stronger teams, happier customers, and better financial outcomes